Contact us
Questions, feedback or need more information?
Can’t find your answer on our information pages, or is there anything unclear? Please send an email to service@joliepeak.com. Kindly include your full name, phone number and location. Feel free to attach product photos if you need after-sales support.
Customer Service – Opening Hours:
Monday to Friday: 9:00 – 17:00
Saturday: 10:00 – 18:00
Sunday: Closed.
Frequently Asked Questions:
Q: How long does delivery take? How long will it take to receive my package?
A: Please note that we need an average of 3 to 7 business days to process your order before shipment. We always do our best to get your order to you as quickly as possible! Once your order has shipped, estimated delivery time ranges from 14 to 30 days, depending on your country or region. Please allow extra time for public holidays which may cause delivery delays.
Q: Return Policy – What is your return policy?
A: Once we receive your return and inspect the condition of the item, we will proceed with your refund or exchange. Please allow at least 14 days from the date we receive your returned item for us to complete the refund or exchange process.
Q: How can I contact you? How do I reach you regarding my order?
A: You can contact us by email at service@joliepeak.com or via the contact form on this page.