FAQ
FREQUENTLY ASKED QUESTIONS ❓
Q: What is the status of my order? 📦
A: Once you place your order, we will send you a confirmation email to track your order status.
Q: Can I change my order? ✏️
A: We can only modify orders that have not yet been processed for delivery. Once your order has the status "Preparing for shipment", "Shipped" or "Delivered", we cannot accept any changes to your order.
DELIVERY 🚚
Q: Where do you ship to? 🗺️
A: We ship worldwide, including Asia, North and Central America, Europe and Oceania, and offer PayPal and credit card payment.
Q: How long does it take to ship my order? ⏳
A: Once you place your order, it usually takes 3 to 7 days to process. Delivery time is based on the delivery method you choose.
Q: How can I track my package? 📍
A: Once you place your order, we will send you a confirmation message to track your order status.
Q: What happens if I am not at home? 🏠
A: If you are not at home, a new delivery will be made the next day, or the delivery partner will contact you to arrange a new delivery date, depending on the country and delivery method you have chosen. You may also need to go to your local post office to pick up the package if it cannot be delivered to you.
RETURNS 🔄
Q: Do you accept returns? 📩
A: We accept returns under the following conditions: - The item must have been purchased from our online store - The item must not have been used in any way - The return or exchange request is made within 14 days of delivery To request a return, please contact our customer service.
Q: Can I exchange an item? 🔁
A: We accept exchanges, and they follow the same conditions as returns. To request an exchange, please indicate that you would like your item exchanged for another item when you prepare the return with our support.
Q: Are returns free of charge? 💸
A: To return an item, please contact customer service to get a return address. Once you have the address, securely place the item in its original packaging and enclose your receipt. Your return shipping is free in some cases. If you return an item and the reason for the return is not the result of an error on modadresse.com, the return shipping cost will be deducted from the refund amount.
Q: How long does it take to process a return? ⏱️
A: Returns are confirmed within 14 days of the package being received at our warehouse. Once your return is approved, a refund, exchange or credit will be issued within 14 days after our services have accepted the return.
If you still have any questions or concerns, please contact us at our support center. 📞